Refund & Cancellation Policy

This Refund and Cancellation Policy is a template provided for informational purposes only and does not constitute legal advice. It should be reviewed and customized by a qualified attorney licensed in your jurisdiction before being published or relied upon.

QualityHerd offers subscription-based access to our livestock management platform. This policy explains how billing, cancellations, upgrades, downgrades, and refunds work. We aim to be fair and transparent in all billing matters.

**Billing Cycles:** Paid subscriptions are available on monthly and annual billing cycles. Monthly subscriptions are billed on the same day each month. Annual subscriptions are billed once per year on the anniversary of your subscription start date. **Payment Method:** All payments are processed securely through Stripe. You may pay using major credit and debit cards. We do not store your payment card details on our servers. **Automatic Renewal:** Subscriptions automatically renew at the end of each billing period. You will be charged the then-current subscription fee for the next billing period unless you cancel before the renewal date.

QualityHerd offers a free tier with access to basic features and management of up to 10 herd members. No payment information is required to use the free tier. You may upgrade to a paid plan at any time.

You may cancel your subscription at any time through the Service by: 1. Navigating to **Settings** > **Subscription** in your QualityHerd dashboard. 2. Clicking **Cancel Subscription**. 3. Confirming your cancellation. Alternatively, you may request cancellation by contacting us at [email protected]. Please include the email address associated with your account. Your cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until that date.

**Monthly Subscriptions:** We do not offer refunds for partial billing periods on monthly subscriptions. When you cancel, you retain access to paid features until the end of the current billing month. **Annual Subscriptions:** We offer a full refund within fourteen (14) days of your initial annual subscription purchase or annual renewal date, provided you have not substantially used the paid features during that period. After the 14-day window, no refunds are issued for the remaining period of the annual subscription. You will retain access to paid features until the end of the annual billing period. **Exceptions:** Refund requests outside the above windows will be considered on a case-by-case basis for circumstances including (but not limited to): - Duplicate charges or billing errors. - Service outages lasting more than 48 consecutive hours. - Accidental subscription renewals (notify us within 7 days of the renewal charge). Refund requests should be submitted to [email protected] with your account email and a description of the issue.

You may upgrade your subscription plan at any time from the Settings page. When you upgrade: - The new plan takes effect immediately. - You are charged a prorated amount for the remainder of your current billing period, reflecting the price difference between your current plan and the new plan. - Your billing date does not change. You will be billed at the new plan rate on your next regular billing date.

You may downgrade your subscription plan at any time. When you downgrade: - The new plan takes effect at the start of your next billing period. - You retain access to your current plan's features until the end of the current billing period. - No refund or credit is issued for the current billing period. - If your new plan has a lower member limit (e.g., the free tier's 10-member limit), you will retain access to existing records but cannot add new members beyond the limit until you upgrade again.

If you believe you have been charged in error, please contact us at [email protected] within thirty (30) days of the charge. We will investigate and respond promptly. If a billing error is confirmed, we will issue a correction or refund as appropriate.

We reserve the right to modify this Refund and Cancellation Policy at any time. Material changes will be communicated via email or through a notice on the Service. The policy in effect at the time of your subscription governs your billing and refund rights.

For billing inquiries, cancellation requests, or refund questions, contact us at [email protected]. Please include the email address associated with your QualityHerd account.